Additional services are managed by admins, if you are not an administrator in HybridFlow then you need to contact an administrator that can manage your additional services.
Additional services can be added on users with either a Fixed or Mobile license. Users with a Free license can not use additional services.
Additional services can be added when a user is created, or it can be administered to existing users by navigating to Users > Additional Services in the admin portal.
The additional services available are as follows:
CC Pro
Used for extended statistics and queue functionality.
Read more about the CC Pro features here.
CRM Integration
This service is needed to get full access to our various integrations. Read more about our integrations on this page.
Recorded Calls
The user's calls are recorded. Keep in mind that the user needs the right to be able to listen to their own recorded calls. There is also a user right for accessing all recorded calls. You can read more about recorded calls here.
Operator
Operator is a program for telephony operators, which is used to pick up and forward calls. If a user has this additional service, they can use the Operator program.
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